© 2020 North Branch Tech. All Rights Reserved.
I agree to NBTech’s terms and conditions as follows:
I, the customer, hereby authorize North Branch Tech Services to work on my device and agree to pay for the requested service upon completion. It is understood that North Branch Tech Services (NBTech) will perform the requested work to the best of its ability and that they are not liable for any damages caused by delay or other performance. I authorize NBTech to install their RMM (remote, monitoring, and management) attended access tool on my machine. I understand this allows NBTech remote access into my computer and they will never login without getting my explicit permission. The sole remedy for NBTech’s liability of any kind, including negligence, shall be limited to the re-performance of any defective service by NBTech, and in no event will include any incidental or consequential damages.
I, the customer am responsible for having enough licensed copies of software for my devices. I understand that a fresh install of the operating system on my device, reformatting hard drives, or reloading software may result in the loss of personal data. I am responsible for making and maintaining reliable backups. The transfer, conversion, or recovery of data has the potential for data corruption or loss. I understand North Branch Tech Services cannot be held responsible for any loss of data during the repair of my system.
Condition of Equipment
NBTech will return the repaired device in the condition it was brought in. If there is a serious defect on the computer that is requested to not be repaired, this will be noted. This could be missing keys or cracks in the case, etc. In some cases, small cosmetic changes may appear as a part of the repair process, NBTech will take the utmost care to avoid this from occurring.
Most jobs are completed within 1-3 working days, however, in the case of those that require parts, this can take longer.
I, the customer understand I am responsible for backing up any important files and passwords before bringing my device to NBTech.
Backups
On-Site Backups: Unless specifically requested, NBTech will not carry out any backups of data onsite as this can be very time-consuming. If I, the client, would like NBTech to perform a backup of my data whilst on-site at my location, I understand I will be charged at the on-site hourly rate.
In Shop Backups: NBTech generally recommends backing up important data when a computer arrives in the workshop. I, the client understand this will only be completed if included in the quote that I approve. This backup is an automated process, and the data is stored for 14 days at NBTech, after which it will be securely deleted. If I want multiple backups, or if I do not want my data to be backed up, I will inform NBTech. In some cases, for the repair, data may be cloned from the hard drive and stored as a password-protected image file for 14 days, after which it will be securely deleted.
Operating System/Software Installation
NBTech can only install software that I, the customer have a valid license for unless it is freely available. For example, a Windows operating system can only be re-installed if the computer has a valid COA sticker or one stored in the UEFI BIOS (the vast majority of systems do have a valid license). Microsoft Office can only be installed with the necessary Office credentials and/or license key.
Data Protection and Privacy
NBTech follows the data protection best practices and will do the utmost to protect data. All files are just that, files, NBTech will never purposely view any documents, photographs, etc. unless strictly required for the repair process, for example, data recovery, or testing of files. NBTech will never pass data onto third parties unless required to do so by law. NBTech collects personal information such as passwords, email addresses, contact numbers, and home addresses to necessitate the repair. These will not be passed onto third parties unless required to do so by law. NBTech reserves the right to contact me, the client once the job has been completed, and for questions to aid in the service.
Data Loss
I, the client understand NBTech cannot be responsible for any data loss that occurs during the repair process either on-site or in the shop. However, NBTech will never purposely delete any data other than the recycle bin, temporary files (files that are hidden from the user but make the computer work), or files that a requested to be deleted.
Deposits
NBTech does not stock computers for resale. In the case NBTech does sell a computer, I, the client understand a deposit of 50% may be required upfront. For repairs requiring parts, the full payment amount of the part might be required ahead of time depending on circumstances.
Warranties
Hardware Repairs: NBTech offers a 3-month warranty on hardware repairs unless otherwise specified. Repairs that are considered temporary will be advised to me, the client before the work is commissioned.
Software Repairs: Due to the nature of software it is impossible to warranty against software problems, however, if the same fault re-occurs with 3 months of the original fault, NBTech will fix it again free of charge unless the fault is deemed to be end-user error.
Virus Malware/Removal: Due to the ever-changing nature of viruses NBTech can only offer a 30-day warranty on this service, however, it is always the goal to make the machine as secure as possible.
Refurbished Computers: Unless specified otherwise all refurbished machines come with a 6-month hardware warranty. No warranty is implied or given on data stored on the machine. For example, if a hard drive fails within the warranty period on a computer provided by NBTech, the hard drive will be replaced free of charge under warranty but any possible data recovery will incur an additional charge.
Any given warranty does not cover damage caused by the end-user, for example, a dropped device, a power surge, liquid damage, etc.
Any given warranty starts from the date of invoice.
Abandoned Devices
NBTech will securely save devices for one month before considering them abandoned. Once a device is considered abandoned it will be wiped and recycled accordingly.
YOUR LOCAL IT Solution PROVIDER
© 2020 North Branch Tech. All Rights Reserved.